FAQ

Is checkout processed in USD?

Transactions are settled in USD and the secure checkout may display Visa, Mastercard, Maestro, American Express, JCB, Diners Club, Discover. For decision-making before checkout, this presentation keeps attention on the available customer remedy while reviewing the store’s responsibilities.

What kinds of cleaning products are sold?

The assortment focuses on dish care, kitchen cleanup, surface scrubbing, and detailed household cleaning through sponges, scrubbers, brushes, and related tools. To keep responsibilities clear, the rule is framed to clarify the payment or refund expectation when deciding whether to submit a request.

Will tracking information be provided?

Customers receive trackable shipment information when the order ships.

Is cancellation possible before shipment?

We can consider a cancellation before dispatch when processing has not started; shipped orders are handled under the Refund Policy. To make the timing and outcome explicit, this explanation helps customers assess the available customer remedy while reviewing the store’s responsibilities.

When is the support team available?

Contact support@scrubdaddypp.shop or 512-748-4124, Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles). For a direct reading of this policy, this section allows customers to evaluate the correct support contact and next step without relying on an unstated assumption.

Which destinations are eligible?

Only valid U.S. delivery addresses are eligible for shipment. For practical clarity, the rule is framed to clarify the answer customers need before checkout at the point the information becomes relevant.

How long should delivery take?

The usual schedule is 1–2 business days to process the order and 4–6 business days for transit. To keep the process transparent, the policy language gives customers a way to review the available customer remedy while reviewing the store’s responsibilities.

When will an approved refund arrive?

We send an approved reimbursement to the original form of payment within 5–10 business days, subject to bank processing. For a predictable customer experience, this section allows customers to evaluate the payment or refund expectation before placing an order.

Does every U.S. order qualify for free standard shipping?

Eligible orders shipped within the United States are not charged for standard service. For a direct reading of this policy, this description is intended to distinguish the available customer remedy when deciding whether to submit a request.

Is there a return-shipping fee?

Approved preference returns, exchanges, damaged or defective products, wrong items, and missing-item cases receive merchant-funded return shipping. To explain the customer-facing result, this section allows customers to evaluate the correct support contact and next step when comparing available options.

What is the return and exchange window?

Eligible no-reason returns and exchanges may be requested within 30 days after delivery, subject to the Refund Policy exclusions. To avoid uncertainty, the policy language gives customers a way to review the timing attached to fulfillment and delivery before placing an order.