Refund Policy

Returns and Exchanges Within 30 Days

scrubdaddy welcomes no-reason returns and exchanges requested within 30 days after delivery. Carrier-confirmed delivery is used to calculate the period. For a clear customer expectation, the policy language gives customers a way to review return eligibility and the authorization process when deciding whether to submit a request.

Before returning merchandise, contact support@scrubdaddypp.shop or 512-748-4124. An approved request receives a prepaid label or another merchant-funded return arrangement. The merchant bears return-shipping costs for no-reason returns, exchanges, and quality-related claims. To explain the customer-facing result, the policy language gives customers a way to review the condition expected for an approved return when comparing available options.

When practical, include the original packaging and every component supplied with the product. Normal inspection is permitted, while damage from handling beyond inspection may be considered during review. For practical clarity, the policy language gives customers a way to review the exclusions and the consumer rights they do not limit before placing an order.

Before Shipment and Where to Return

Customers may ask to cancel before shipment, provided fulfillment is not already underway. After shipment, the request is handled under this Refund Policy. To keep the process transparent, this presentation keeps attention on the exclusions and the consumer rights they do not limit when comparing available options.

Our standard authorized-return address is 4836 Clinton St, Buffalo, New York, 14224, United States. Do not send an item without authorization and prepaid instructions. For decision-making before checkout, the stated approach makes it easier to identify the exclusions and the consumer rights they do not limit before placing an order.

Non-Returnable Items and Consumer Protections

Custom or personalized goods, clearance or Final Sale merchandise, gift cards, and opened intimate or hygiene-sensitive products are excluded from no-reason returns. These limits never reduce rights relating to damage, defects, wrong items, missing items, or other non-waivable protections. To explain the customer-facing result, the stated approach makes it easier to identify who pays return shipping and when before taking the next step.

How Approved Refunds Are Issued

A returned item is checked after arrival and the approval outcome is communicated promptly. Approved funds are returned to the original payment method in 5–10 business days. Financial institutions may take additional time to display the credit. To put the rule in context, the stated approach makes it easier to identify refund timing and the original payment method at the point the information becomes relevant.